DATA DELETION

1. How to request the erasure of your data

Write to info@climadent.com with the subject line "Data deletion".

So that we can locate your data, please include in your message:

• Your name and the phone number or email address you used to contact us.
• Whether you contacted us as a clinic through this website or you are a patient of a clinic that uses our WhatsApp communications service.

2. What data is deleted

• If you contacted us through this website: the form data (clinic name, contact person, phone number and email) and any subsequent communications, stored in our customer relationship management system (CRM).
• If you are a patient of a clinic using our WhatsApp service: your phone number, your name, the content of your conversations and the reason for your enquiry.

Erasure does not extend to data we are legally required to keep (for example, billing records), which will be blocked until the applicable statutory periods expire.

3. Response time

We reply within one month of receiving the request, in accordance with Article 12(3) GDPR. If the request is particularly complex, this period may be extended by two further months; in that case we will inform you of the extension and its reasons within the first month.

4. If we process your data on behalf of your clinic

Where the data comes from a conversation with your dental clinic, the clinic is the data controller and we act as data processor. In that case we will forward your request to the clinic without undue delay and handle it according to its instructions. You may also contact your clinic directly, as it is the clinic that decides on the erasure.

5. Complaints

If you believe we have not handled your request properly, you may lodge a complaint with the Spanish Data Protection Agency (aepd.es).

For more information about how we process your data, see our privacy policy.