CALLS
CALLS THAT SLIP AWAY
Leads come in and nobody calls in time, or the call is made without a clear script. With every hour that passes, that interested patient cools down or calls another clinic.
CONSULTINGTRAINING
FROM FIRST VISIT TO ACCEPTED TREATMENT
Bringing in interested patients is half the job; the other half happens inside your clinic. Our consultants and management specialists teach and coach your team through the protocols that turn first visits (new-patient appointments) into real treatment closes: from the first phone call to the chair.
SOUND FAMILIAR?
LEADS DON'T PAY THE PAYROLL. TREATMENTS DO
We've seen clinics with schedules full of first visits and flat revenue. The problem is almost never the marketing: it's the process.
CLOSING
FIRST VISITS THAT DON'T CLOSE
The patient comes in, hears the quote and says "let me think about it". Without a first-visit and closing protocol, that "let me think about it" is a goodbye.
PROTOCOLS
EVERYONE DOES IT THEIR OWN WAY
Front desk, assistants and dentists improvise depending on the day. Without shared protocols, the patient experience is left to chance.
HOW WE DO IT
HOW WE WORK WITH YOUR TEAM
We don't give theory lectures: we implement concrete protocols and stay by your side until they work.
- 01
AN AUDIT OF YOUR PROCESSES
We analyse what happens with every lead: how calls are made, how patients are welcomed, how treatment plans are presented and where the closes are being lost.
- 02
CALL AND BOOKING PROTOCOL
Proven scripts and response times to turn leads into appointments that show up. Phone sales is a skill, and skills can be trained.
- 03
FIRST-VISIT PROTOCOL
From the psychological anamnesis to the patient's journey through the clinic: every detail designed to build the trust that opens the door to a yes.
- 04
CHAIRSIDE CLOSING AND FOLLOW-UP
We train dentists and treatment coordinators in presenting treatment plans and handling objections, with ongoing coaching and measurement.
THE PROCESS
WHAT WORKING WITH US LOOKS LIKE, PHASE BY PHASE
Our consulting isn't a course you forget within a week: it's a process with clear phases that leaves working protocols inside your clinic.
INITIAL AUDIT
We analyse your phone handling, first visits and treatment-plan presentations. We spot where treatments are slipping away.
TEAM TRAINING
Hands-on sessions with reception, assistants and dentists: how to handle every call, every visit and every objection.
TAILORED PROTOCOLS
We put your clinic's protocols in writing: call scripts, patient journey and treatment-plan presentations.
FOLLOW-UP & TUNING
We measure treatment acceptance and call conversion, and adjust whatever is needed until the change sticks.
WHAT'S INCLUDED
WHAT THE SERVICE INCLUDES
- A full audit of the patient journey through your clinic
- Phone call and lead management protocols
- A psychological anamnesis and first-visit protocol
- Training in presenting and closing treatment plans
- Chairside protocols and patient experience
- Training for front desk, treatment coordinators and dentists
- A written protocol manual, built specifically for your clinic
- Ongoing coaching and measurement of closing metrics
FREQUENT QUESTIONS
Why does a marketing agency do clinic consulting?
Because we don't make a living bringing you leads — we make it when your clinic grows. Generating first visits is pointless if they're then lost to a late call or an improvised close. We look after the whole process so the campaigns we run with you are always a success.
Who delivers the training?
Consultants specialised in dental clinic management: phone sales, clinical protocols, patient experience and treatment plan closing. People who have worked with hundreds of clinics and speak your team's language.
Is the training theoretical or practical?
Practical, and based on your reality: we work with your calls, your quotes and your cases. We implement protocols, train them with your team and measure the results until they stick.
Can I hire just the consulting, without campaigns?
Yes. Some clinics already generate visits and need to improve their closes. That said, the biggest impact comes when acquisition and internal process work together — which is why many clinics combine it with the 360 Pack.
How do you measure whether the training works?
With concrete metrics: lead contact rate, appointment show-up rate, treatment plan acceptance rate and revenue per first visit. The before-and-after numbers speak for themselves.
YOUR TEAM CAN CLOSE MUCH MORE
Tell us how you handle first visits today and we'll show you where treatments are slipping away.
GET YOUR FREE CLINIC ANALYSIS